Author Vir Sanghvi shared his frustrating experience with Air India on social media and asked how many times the airline did such things to other passengers.
While sharing an update to his booking from the airline, which showed his downgrade, Sanghvi wrote in a post on Wilson actually running the airline? This didn’t happen regularly until @TataCompanies took over.
His post quickly impressed other users with one user commenting, “I have a feeling @airindia is still running like a public sector even after privatisation. Government bigwigs’ insistence on upper castes is pushing fare passengers to lower castes. Hope I’m wrong , but the actions don’t seem to appear as a private trigger.
“It has nothing to do with private or public. Bad management at the top is bad management across the board. Quite the opposite of the Tatas,” Sanghvi replied.
Another user also highlighted a personal anecdote. “@airindia worst service ever. They won’t even notify and the passengers suffer greatly. In my case, my 86 year old grandfather, a senior citizen, had to wait 6 hours without a wheelchair even though we paid for the service. “The airline bears no responsibility,” she wrote.
The airline wrote in its response: “Dear Mr. Sanghvi, Thank you for your time on the call. As per your request, we have provided you with details of the upgrade fee to Business Class. Please ensure that you are eligible for a full refund in case of cancellation or compensation in case of downgrading to Economy Class.” We deeply regret the inconvenience caused to you and appreciate your kind understanding.